Terms & Conditions

Welcome to the website of Staunch Digital Marketing Ltd. ("we," "us," or "our"). By accessing or using our website at staunchdigitalmarketing.ca (the "Website") or engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

1. Services

Staunch Digital Marketing Ltd. provides digital marketing services including, but not limited to, search engine optimization (SEO), website design and development, SaaS development, content creation, pay-per-click advertising management, social media marketing, and related consulting services. The specific scope, deliverables, timelines, and fees for each project will be outlined in a separate service agreement or statement of work ("SOW") agreed upon by both parties.

2. Use of Website

By using our Website, you agree to the following:

• You will use the Website only for lawful purposes and in accordance with these Terms.
• You will not use the Website in any way that could damage, disable, overburden, or impair our servers or interfere with any other party's use of the Website.
• You will not attempt to gain unauthorized access to any part of the Website, other accounts, computer systems, or networks connected to our servers.
• You will not use any automated means, including bots, crawlers, or scrapers, to access or collect data from the Website without our express written consent.
• You will not reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission.

3. Intellectual Property

Our Property: All content on this Website, including but not limited to text, graphics, logos, images, audio clips, software, and design elements, is the property of Staunch Digital Marketing Ltd. or its licensors and is protected by Canadian and international intellectual property laws.

Client Work Product: Unless otherwise specified in a service agreement, upon full payment of all fees, the client shall own the final deliverables created specifically for them. We retain ownership of all pre-existing materials, proprietary tools, frameworks, templates, and methodologies used in the creation of deliverables.

Portfolio Rights: We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed upon in writing.

4. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and timely information, content, and materials necessary for the completion of services.
• Review and provide feedback on deliverables within the timeframes specified in the applicable SOW.
• Ensure that all content, images, and materials you provide to us do not infringe on any third-party intellectual property rights.
• Maintain the confidentiality of any login credentials or access information we provide to you.
• Comply with all applicable laws and regulations relating to your business and use of our services.

5. Payment Terms

Payment terms will be outlined in the applicable service agreement or SOW. General payment terms include:

• All fees are quoted in Canadian Dollars (CAD) unless otherwise stated.
• We accept payment via Interac Transfer and Credit Card.
• Invoices are due upon receipt unless otherwise specified.
• Late payments may be subject to interest at a rate of 2% per month (24% per annum) on the outstanding balance.
• We reserve the right to suspend or terminate services for accounts with outstanding balances exceeding 30 days.

6. Refund and Cancellation

Our refund and cancellation terms are governed by our separate Refund and Cancellation Policy, which is incorporated into these Terms by reference. In summary, no refunds are issued once work has commenced on a project. Please refer to our full Refund and Cancellation Policy for complete details.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Staunch Digital Marketing Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the use of our Website or services.

Our total aggregate liability for any claims arising from or related to our services shall not exceed the total fees paid by you to us for the specific services giving rise to the claim during the twelve (12) months preceding the claim.

8. Disclaimer of Warranties

Our Website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the Website, the accuracy of information provided, or the results that may be obtained from the use of our services. We expressly disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we make every effort to achieve the best possible results for our clients, we cannot guarantee specific outcomes such as search engine rankings, website traffic volumes, lead generation numbers, or return on investment. Digital marketing results are influenced by numerous factors beyond our control.

9. Indemnification

You agree to indemnify, defend, and hold harmless Staunch Digital Marketing Ltd., its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of the Website, your violation of these Terms, or your infringement of any third-party rights.

10. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information received from the other party during the course of the business relationship. This obligation shall survive the termination of any service agreement for a period of two (2) years.

11. Termination

Either party may terminate the service relationship as outlined in the applicable service agreement or SOW. We reserve the right to terminate or suspend your access to the Website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond the party's reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, power outages, internet disruptions, or other unforeseeable events.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through good faith negotiation, followed by mediation if necessary, and ultimately by the courts of competent jurisdiction located in Calgary, Alberta, Canada.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with any applicable service agreements, SOWs, Privacy Policy, Cookie Policy, Refund and Cancellation Policy, and Disclaimer, constitute the entire agreement between you and Staunch Digital Marketing Ltd. regarding the use of our Website and services, superseding all prior agreements and understandings.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website or services after any changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Staunch Digital Marketing Ltd.
Calgary, Alberta, Canada
Email: [email protected]